Shipping policy
Thank you for choosing Shrimp Ecosphere! We take great care in packaging every ecosystem to ensure it arrives safely and healthy. Please read our shipping policy below before placing your order.
Processing Time
Each Shrimp Ecosphere is carefully assembled and inspected before shipping.
• Orders are typically processed within 1–3 business days.
• During periods of high demand, processing may take slightly longer.
• You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Method
To provide the best chance of a safe arrival for our live Hawaiian Opae ■Ula shrimp, all
ecosystems are shipped using FedEx 2-Day Shipping.
This shipping method helps reduce travel time and minimizes stress on the shrimp.
Shipping Days
To avoid weekend delays, live shrimp orders are generally shipped:
• Monday
• Tuesday
• Wednesday
Orders placed later in the week may be held until the following Monday to ensure they are not delayed in transit.
Packaging
Every shipment is carefully packaged using materials designed to protect both the glass container and the shrimp during transportation.
When necessary during colder weather, insulated packaging and heat packs may be used to help maintain a safe temperature throughout transit.
Delivery Address
Please double-check your shipping address before placing your order.
Shrimp Ecosphere is not responsible for delays or additional shipping charges resulting from:
• Incorrect or incomplete addresses
• Undeliverable locations
• Packages refused by the recipient
If a package is returned due to an incorrect address, additional shipping charges may apply before it can be resent.
Weather Delays
While we monitor weather conditions before shipping, severe weather or carrier delays are outside of our control.
If dangerous weather is expected, we may delay shipment to give your ecosystem the best chance of arriving safely.
Live Arrival Guarantee
We stand behind the quality of every ecosystem we ship.
If your shrimp arrive deceased (DOA), please contact us within 24 hours of delivery with:
• Your order number
• Clear photos of the ecosystem
• Clear photos showing the affected shrimp
Once verified, we will work with you to provide a replacement according to our Live Arrival Guarantee.
Shipping Delays
Carrier delays occasionally occur due to weather, holidays, or operational issues.
Although FedEx 2-Day Shipping is our preferred method, delivery dates cannot be guaranteed once a package has been accepted by the carrier.
International Shipping
At this time, international shipping may be limited due to import regulations regarding live aquatic animals.
Customers are responsible for understanding and complying with all local import laws, permits, taxes, duties, and customs requirements before placing an international order.
Questions?
If you have any questions about shipping, delivery, or your order, please don’t hesitate to contact us through our Contact page. We’re always happy to help and want your Shrimp Ecosphere to arrive in perfect condition.